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For Companies At a Glance
- Tasks: Help customers with billing queries and provide support during tough times.
- Company: Join EE, a leading telecommunications company focused on customer care and support.
- Benefits: Enjoy a competitive salary, flexible hours, online GP access, and generous family leave.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and resilience.
- Other info: Flexible scheduling, occasional home working, and a strong team culture await you!
The predicted salary is between 23504 - 24064 £ per year.
Job Description
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Darlington) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Darlington)
✨Tip Number 1
Showcase your life experience! When you talk about your background, highlight specific situations where you've navigated challenges or built strong relationships. This will demonstrate your resilience and ability to connect with customers.
✨Tip Number 2
Familiarize yourself with common customer service scenarios, especially those related to billing and payment issues. Being prepared with examples of how you would handle these situations can set you apart during the interview.
✨Tip Number 3
Emphasize your flexibility and willingness to adapt. Since the role offers flexible scheduling and occasional home working, showing that you can manage your time effectively and are open to different work environments will be a plus.
✨Tip Number 4
Research EE's values and culture. Understanding what the company stands for and how they support their employees will help you align your answers with their expectations, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor (Darlington)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any life experiences or skills that demonstrate your ability to handle challenging situations. This could include personal resilience, relationship-building skills, or any relevant customer service experience.
Tailor Your CV: Customize your CV to reflect the specific requirements of the Customer Service Advisor role. Focus on showcasing your communication skills and any previous roles where you provided support or guidance to customers.
Craft a Strong Cover Letter: Write a cover letter that connects your personal experiences to the job description. Explain why you are passionate about helping customers and how your background makes you a great fit for the Payment Support Team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight your life experiences that have equipped you with resilience and problem-solving skills. Share specific examples of how you've navigated challenging situations, as this aligns perfectly with the role's requirements.
✨Demonstrate Empathy
Since the role involves supporting customers during difficult times, it's crucial to convey your ability to empathize. Prepare to discuss scenarios where you've successfully helped others, showcasing your interpersonal skills.
✨Understand the Company Culture
Familiarize yourself with EE's values and culture. Be ready to discuss how you can contribute to their supportive environment and how their flexible working options align with your personal needs.
✨Prepare for Role-Specific Questions
Anticipate questions related to customer service and payment support. Think about how you would handle billing queries or assist customers who are struggling with payments, and be prepared to share your thought process.
