At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, private GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off.
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Competitive Salary employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a wealth of benefits including flexible working arrangements, generous family leave, and ongoing career development opportunities. Our vibrant work culture in Merthyr encourages collaboration and celebrates success, while our commitment to community engagement through volunteering days allows you to make a meaningful impact. Join us to harness your potential and thrive in a role that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Competitive Salary
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a mate or in front of the mirror. Focus on showcasing your communication skills and how you've put customers first in past roles.
✨Tip Number 3
Be ready to shine! When you get that interview, come prepared with examples of how you've met targets and influenced others. Show them your drive and determination – that's what they're looking for!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, you'll find all the info you need about the role and the perks that come with it!
We think you need these skills to ace Customer Service Advisor - Competitive Salary
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in fast-paced environments, as these are key to thriving in this position.
Showcase Your Customer Focus:In your application, emphasise how you put customers at the heart of your decisions. Share specific examples of how you've helped customers in the past, as this will resonate with us and show you're a great fit for the role.
Be Authentic:Let your personality shine through in your written application. We want to see your energy and ambition, so don’t be afraid to express what makes you unique and why you’re excited about joining our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers over the phone.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of instances where you've had to adjust quickly to changes or challenges. Be ready to discuss how you handled those situations and what you learned from them, as this will highlight your resilience and problem-solving skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and career development opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.
