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- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy flexible working, a competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth, volunteering days, and discounts on EE & BT products.
The predicted salary is between 18803 - 19287 £ per year.
Where:Darlington
Full time:Permanent
Salary:25,087 rising to 25,684 at 9 months in role, plus the ability to earn commission
Hourly rate:12.82 per hour rising to 13.12 per hour at 9 months in role
Shifts:The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether its helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary of25,087rising to 25,684after 8 months of being here, plus incentives and bonuses.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want
- Season TicketTravel Loan Giving you the funds topay for your travelto and from work up front, making a difference where it counts
- Volunteering days, so you cangive backto your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Bedale)
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. Understanding basic router problems or connectivity issues can help you feel more confident during the interview and demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being able to convey information clearly and calmly will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences. Think of times when you've successfully resolved an issue, whether in a work setting or personal life, and be ready to share these stories during your interview.
✨Tip Number 4
Research EE's values and culture. Understanding what the company stands for and how they support their employees can help you align your answers with their expectations, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor (Bedale)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how your skills can help solve customer issues and contribute to the team at EE.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Whether it's a tricky situation at work or a personal challenge, demonstrating your ability to think critically and find solutions will impress the interviewers.
✨Emphasise Your Communication Skills
As a Customer Service Advisor, you'll need to communicate clearly and effectively over the phone. Practice explaining complex ideas in simple terms, and be ready to showcase your ability to build rapport with customers. This could be through role-playing scenarios or sharing past experiences where you successfully managed customer interactions.
✨Demonstrate Flexibility and Adaptability
EE values flexibility, so highlight any experiences where you've adapted to changing circumstances or worked in dynamic environments. Discuss how you manage your time and priorities, especially if you've had to juggle multiple responsibilities or adapt to new technologies.
✨Research EE and Its Culture
Familiarise yourself with EE's values, mission, and the specific team culture. Understanding what makes EE unique will help you tailor your responses and show genuine interest in the company. Mentioning their commitment to employee development and community support can also resonate well during the interview.
