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- Tasks: Help customers with billing queries and payment support in a friendly, personal manner.
- Company: Join EE, a leading telecommunications company dedicated to customer service and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, and great discounts on EE & BT products.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: No specific qualifications needed; just bring your life experience and a passion for helping others.
- Other info: Flexible shifts with no late evenings and only one weekend in three, plus opportunities for home working.
The predicted salary is between 20000 - 30000 £ per year.
Where: Darlington Please make sure you read the following details carefully before making any applications. Full time: Permanent Salary: 25,087 rising to 25,684 at 9 months in role, plus the ability to earn commission Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you\’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it\’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We\’re here to support you in being successful, meaning we\’ll do everything we can to make sure you don\’t miss that appointment, or can look after your family in an emergency. Just a few ways we\’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What\’s in it for you? A great starting salary of 25,087 rising to 25,684 after 8 months of being here, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer\’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we\’ll support you in achieving the career you want Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we\’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Bedale) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Bedale)
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they support their employees will help you align your responses during any interviews. Show that you resonate with their commitment to flexibility and personal service.
✨Tip Number 2
Prepare examples from your life experience that demonstrate your resilience and ability to handle challenging situations. Think about times when you've successfully navigated difficulties, as these stories will showcase your transferable skills effectively.
✨Tip Number 3
Research common customer service scenarios related to payment support. Being knowledgeable about typical issues customers face can help you articulate how you would approach these situations, making you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of EE if possible. They can provide insights into the interview process and what the team values most in a Customer Service Advisor, giving you an edge in your application.
We think you need these skills to ace Customer Service Advisor (Bedale)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor. Highlight how your life experiences and skills align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly focusing on any customer service roles or situations where you've demonstrated resilience and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to navigate challenging situations. Use specific examples from your life that demonstrate your transferable skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or building relationships, these skills are invaluable in a customer service role.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor position. Be prepared to discuss how you can assist customers with billing queries and payment issues, showcasing your problem-solving skills.
✨Emphasise Flexibility
Discuss your adaptability and willingness to work flexible hours. Mention how you can manage your time effectively, especially since the role offers options for scheduling breaks and occasional home working.
✨Express Enthusiasm for Development
Convey your eagerness to grow within the company. Talk about your career aspirations and how you see yourself taking advantage of the training and development opportunities offered by the company.