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- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy flexible working, a competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth, volunteering days, and discounts on EE & BT products.
The predicted salary is between 18803 - 19800 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Barnard Castle)
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. Understanding basic router problems or connectivity issues can help you feel more confident during the interview and demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being able to convey information clearly and calmly will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, whether in a work setting or personal life. This will highlight your transferable skills and ability to handle customer queries effectively.
✨Tip Number 4
Research EE's company culture and values. Understanding what they stand for and how they support their employees can help you align your answers during the interview, showing that you're a good fit for their team.
We think you need these skills to ace Customer Service Advisor (Barnard Castle)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how your skills can help solve customer issues and contribute to the team culture at EE.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Whether it's a tricky situation at work or a personal challenge, demonstrating your ability to think critically and find solutions will impress the interviewers.
✨Emphasise Your Communication Skills
As a Customer Service Advisor, you'll be talking to customers over the phone. Make sure to highlight your communication skills during the interview. Practice speaking clearly and confidently, and consider sharing experiences where you successfully built relationships with customers or colleagues.
✨Demonstrate Your Flexibility
This role offers flexibility, so it's important to show that you're adaptable. Discuss any previous experiences where you've had to adjust to changing circumstances or manage your time effectively. This will reassure the interviewers that you can thrive in a dynamic environment.
✨Research the Company Culture
Understanding the company culture at EE is crucial. Take some time to research their values and mission. During the interview, mention how your personal values align with theirs, especially regarding support for colleagues and community involvement. This shows that you're not just looking for a job, but a place where you can contribute positively.
