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- Tasks: Help customers with billing queries and provide support during tough times.
- Company: Join EE, a leading telecommunications company focused on customer care and support.
- Benefits: Enjoy flexible hours, competitive salary, online GP access, and generous family leave.
- Why this job: Make a real difference while developing your career in a supportive team environment.
- Qualifications: No specific qualifications needed; just bring your life experience and resilience.
- Other info: Flexible shifts with no late evenings and occasional home working options.
The predicted salary is between 18800 - 19200 £ per year.
Where: Darlington
Full time: Permanent
Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Barnard Castle) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Barnard Castle)
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they support their employees will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've navigated challenging situations, as these will resonate well with the role's requirements.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle billing queries or payment issues will show your readiness for the role and your commitment to providing excellent service.
✨Tip Number 4
Network with current or former employees of EE if possible. They can provide valuable insights into the interview process and what the company looks for in a candidate, giving you an edge over other applicants.
We think you need these skills to ace Customer Service Advisor (Barnard Castle)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Focus on any previous customer service roles or experiences where you've demonstrated resilience and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your life experiences and how they have equipped you to handle challenging situations. Emphasise your ability to provide personal service and support to customers during difficult times.
Highlight Transferable Skills: In your application, clearly outline any transferable skills you possess, such as communication, empathy, and relationship-building. These are crucial for a role in Payment Support, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. This could include personal anecdotes about raising a family or managing relationships, as these skills are valuable in a customer service role.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor position. Be prepared to discuss how you can assist customers with billing queries and payment issues, showcasing your understanding of the job's responsibilities.
✨Emphasise Flexibility
Since the role offers flexible working options, express your willingness to adapt to different schedules and your ability to manage work-life balance. This shows that you align with the company's values of supporting employees.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. Inquire about the training process, team culture, or opportunities for career development. This demonstrates your genuine interest in the role and the company.
