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For Companies At a Glance
- Tasks: Support customers with tech queries and ensure they have an amazing experience.
- Company: Join the award-winning EE family, where everyone belongs.
- Benefits: Great salary, discounts, healthcare options, and 25 days holiday.
- Why this job: Launch your career while learning and earning in a supportive environment.
- Qualifications: No specific background needed, just energy and ambition.
- Other info: Enjoy a dynamic workplace with opportunities for growth and community involvement.
Where: Darlington
Full time: Permanent
Salary: £21,620.00 per year
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you\\\’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age,race,sexuality,disability,religionor gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £21,620 plus incentives throughout the year
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Childcare vouchers
- Gym membership discounts
- Discounts off attractions for the family all year round
- The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
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Customer Service Advisor Apprenticeship employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, culture, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different customer queries during the interview.
✨Tip Number 3
Show off your personality! EE is looking for charm and enthusiasm, so don’t be afraid to let your true self shine through. Share personal stories that highlight your skills and experiences, making sure they align with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the EE family. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Customer Service Advisor Apprenticeship
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your charm and enthusiasm. Remember, we’re looking for someone who fits into our family at EE.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer service experience or tech-savvy skills you have, as this will show us you’re ready to tackle those broadband queries!
Show Your Ambition: We love seeing ambition in applications! Share your career goals and how this apprenticeship fits into your plans. It’ll help us understand your drive and commitment to growing with us at EE.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to take that first step towards joining our amazing team.
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand what EE does and the role of a Customer Service Advisor. Familiarise yourself with common broadband tech-related queries so you can show off your knowledge and enthusiasm during the chat.
✨Show Your Personality
EE values charm and enthusiasm, so let your personality shine through! Be friendly and approachable in your responses, and don’t be afraid to share a bit about yourself and why you’re excited about this apprenticeship.
✨Prepare for Scenarios
Think about potential customer scenarios you might face and how you would handle them. Practising these responses will help you demonstrate your problem-solving skills and commitment to providing exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture or training opportunities. This shows your genuine interest in the role and helps you determine if EE is the right fit for you.
