At a Glance
- Tasks: Support customers with tech queries and ensure exceptional service every time.
- Company: Join the award-winning EE family, where diversity and inclusion thrive.
- Benefits: Starting salary of £21,620, discounts, healthcare options, and 25 days holiday.
- Other info: Enjoy a supportive community and excellent growth opportunities.
- Why this job: Launch your career with hands-on training and real impact in customer service.
- Qualifications: No specific background needed, just bring your energy and ambition.
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our
multi award winning
Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you\'ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You can come from
any background
and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an
NVQ
and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a
team
at EE; we are a
family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and
personal
service every single time. Your Future With Us
We are
passionate
about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Wondering If You’re What We’re Looking For?
We believe in a completely
personal
environment, where you’re treated like you want to be treated. We’re
committed
to working together to build a
community
where everyone feels they belong. Whatever your
age ,
race ,
sexuality ,
disability ,
religion
or
gender
identity , we recognise and
celebrate
our differences and embrace
diversity
at all levels. Everyone is
welcome
at EE. Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below: A
great
starting salary of
£21,620
plus
incentives
throughout the year Huge
discounts of EE & BT products including your Mobile and Broadband – saving you
hundreds
of
pounds
every year Volunteering days, so you can
give back
to your local community Optional Private Healthcare and Dental, for
you
and the
family A share scheme where you can
invest
in the company at a
discounted
rate 25 days holiday
with the option to buy more Optional Pension scheme to
protect
your
future Critical Illness
cover Childcare
vouchers Gym membership
discounts Discounts
off attractions for the
family
all year round The smaller bits like;
free
parking on our sites, subsided canteen,
free
tea and coffee, and even a
concierge What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Customer Service Advisor Apprenticeship in Thornaby-on-Tees employer: EE
EE is an exceptional employer that prioritises your growth and development while offering a vibrant and inclusive work culture in Darlington. With a competitive starting salary, extensive benefits including discounts on EE & BT products, and opportunities for career progression through our award-winning apprenticeship scheme, you'll be part of a supportive family that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprenticeship in Thornaby-on-Tees
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like EE.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like EE. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Advisor Apprenticeship in Thornaby-on-Tees
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at EE.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join EE and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at EE
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by EE. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at EE will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
