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- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading tech company focused on customer service and support.
- Benefits: Enjoy flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 12535 - 18803 £ per year.
## **Where: Cardiff** **Part Time: Permanent** **Salary: £12,535.47 up to £18,803.20 Rising after 9 Months** **Hourly Rate: £12.05** **Shift: Part Time – 20hrs, 25hrs and 30hrs available.** **Start Date: 170225** Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. ## Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. ## **What’s in it for you?** * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts * Volunteering days, so you can give back to your local community * Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Apply in minutes)
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or technology, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband and tech-related issues. Even if you don’t have direct experience, having a basic understanding of routers and internet connectivity can give you an edge in discussions with the hiring team.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be ready to share how you’ve successfully communicated and connected with others in previous roles or situations.
✨Tip Number 4
Highlight your flexibility and willingness to adapt. The job offers various shift options and home working opportunities, so expressing your openness to different working arrangements can make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your problem-solving abilities and customer service skills align with the role.
Highlight Relevant Skills: Even if you don't have direct experience, emphasize any transferrable skills you possess, such as communication, patience, and technical knowledge. Mention any relevant hobbies like gaming or technology that demonstrate your ability to troubleshoot and assist customers.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at EE and how you can contribute to their Home Technical Team in Cardiff.
Proofread Your Application: Before submitting your application, make sure to proofread all your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to share examples of how you've successfully resolved issues in the past. Highlight your ability to think critically and remain calm under pressure.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's essential to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain complex technical concepts in simple terms.
✨Emphasize Your Flexibility
The company values flexibility, so mention any experiences where you've adapted to changing situations or schedules. This will show that you're a good fit for their dynamic work environment.
✨Express Your Willingness to Learn
Since specific experience isn't required, emphasize your eagerness to learn and grow within the role. Share any relevant training or courses you've taken that demonstrate your commitment to personal development.
