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- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading tech company focused on customer service and support.
- Benefits: Enjoy flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: Make a difference while developing your career in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible scheduling, occasional home working, and volunteering days available.
The predicted salary is between 12535 - 18803 £ per year.
## **Where: Cardiff** **Full time: Permanent** **Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives** **Hourly Rate: £12.05** Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. ## Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. ## **What’s in it for you?** * A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses. * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family ## * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts * Volunteering days, so you can give back to your local community * Optional Private Healthcare and Dental, to protect you and your family
Customer Service Advisor (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Apply in minutes)
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or technology, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband and tech-related issues. Even if you don’t have direct experience, having a basic understanding of routers and internet connectivity can give you an edge in discussions with the hiring team.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be ready to share how you’ve successfully communicated and connected with others in previous roles or situations.
✨Tip Number 4
Highlight your flexibility and willingness to adapt. The job offers various shift options and home working opportunities, so expressing your openness to different working arrangements can make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your problem-solving skills and any relevant experience, even if it's not directly related to customer service.
Tailor Your CV: Make sure your CV reflects your ability to communicate effectively and build relationships. Include any experience with technology or gaming that showcases your transferable skills.
Craft a Compelling Cover Letter: Write a cover letter that emphasizes your natural helpfulness and calm demeanor. Mention your enthusiasm for technology and how you can support customers with their broadband queries.
Highlight Flexibility: Since the role offers flexible working options, mention your adaptability and willingness to work part-time hours. This shows that you align with EE's values of supporting work-life balance.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've successfully resolved problems in the past. Highlight your ability to think critically and remain calm under pressure.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's essential to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain complex technical issues in simple terms.
✨Express Your Willingness to Learn
The company values helpfulness and a willingness to learn over specific experience. Make sure to convey your eagerness to acquire new skills and adapt to the training provided.
✨Emphasize Flexibility and Team Spirit
With the role designed for flexibility, share examples of how you've successfully managed your time or worked collaboratively in a team. This will show that you align with the company's supportive culture.
