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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy a starting salary of £23,504, discounts on products, and flexible working options.
- Why this job: Make a difference while developing your career in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, volunteering days, and opportunities for home working available.
The predicted salary is between 18803 - 18803 £ per year.
Job Description Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: Permanent Salary: £23,504.00 Plus Uncapped Commission Start Date: 2025 Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside OR Gosforth. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? – A great starting salary of £23,504 rising to £24,064 after 8 months of being here – Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. – Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. – Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. – Volunteering days, so you can give back to your local community. – Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Apply in 3 Minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Apply in 3 Minutes)
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved issues, whether in a work setting or personal projects like gaming or tech tinkering.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. This will not only help you feel more confident but also demonstrate your proactive approach to learning about the role.
✨Tip Number 3
Emphasize your ability to build relationships and communicate effectively. Since this role involves talking to customers over the phone, showcasing your interpersonal skills can set you apart from other candidates.
✨Tip Number 4
Research EE's company culture and values. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Advisor (Apply in 3 Minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasize your ability to build relationships, stay calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work at EE and how your skills align with their values, especially your ability to help customers with tech-related queries.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all documents are attached and that your contact details are correct.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, you'll need to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to showcase your ability to build rapport with customers.
✨Highlight Your Flexibility
EE values flexibility, so be sure to mention any experiences that demonstrate your adaptability. Whether it's adjusting to new situations or managing your time effectively, show that you're open to change.
✨Express Your Enthusiasm for Technology
Since the role involves broadband tech-related queries, share your interest in technology. Whether it's gaming or general tech knowledge, showing passion can set you apart from other candidates.
