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- Tasks: Help customers over the phone with their billing inquiries and find solutions together.
- Company: Join EE, a leading telecommunications company known for its supportive culture.
- Benefits: Enjoy a competitive salary, discounts on products, flexible working, and healthcare options.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No specific qualifications needed, just bring your life experience and communication skills.
- Other info: Flexible breaks, home working options, and volunteering days to give back to the community.
The predicted salary is between 20000 - 30000 £ per year.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast?
We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great salary of £25,087.00
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
What are you waiting for?
Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they support their employees can help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and relationship-building skills. Think of specific examples where you've successfully navigated challenging situations, as these will resonate well with the role's requirements.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle various customer interactions will show your preparedness and confidence in the role.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the interview process and what the company looks for in a successful candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, focus on your life experiences that demonstrate resilience and relationship-building skills. Use specific examples to show how these experiences have prepared you for a Customer Service role.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor position. Emphasise any previous customer service experience, communication skills, and your ability to handle challenging situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the importance of customer service. Mention why you are interested in working with EE and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight your life experiences that have equipped you with resilience and problem-solving skills. Share specific examples of how you've navigated challenging situations, as this aligns perfectly with the role's requirements.
✨Demonstrate Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions. Reflect back what you’ve heard and ask clarifying questions to show that you understand the needs of customers, which is crucial for a Customer Service Advisor.
✨Emphasise Flexibility and Adaptability
Discuss your ability to adapt to changing circumstances and schedules. Mention any previous experiences where you successfully managed your time or adjusted to new challenges, as flexibility is a key aspect of this role.
✨Express Your Passion for Helping Others
Convey your enthusiasm for customer service and helping others. Share stories that illustrate your commitment to finding the best outcomes for customers, as this will resonate well with the values of the company.
