At a Glance
- Tasks: Engage with customers over the phone, addressing their billing needs and finding solutions together.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible working options, competitive salary, online GP access, and generous family leave policies.
- Other info: Opportunities for career growth and community volunteering days available.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
The predicted salary is between 25087 - 25684 £ per year.
What’s in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months, Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
Customer Service Advisor in Dinas Powys employer: EE
EE is an excellent employer for those seeking a dynamic and rewarding role as a Sales Advisor in Glasgow. With a vibrant team culture, competitive pay starting at £13,928.53, uncapped commission opportunities, and a strong focus on employee growth, you'll thrive in an environment that values your contributions. Enjoy fantastic benefits like 24/7 GP access, discounts on products, and flexible working arrangements that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dinas Powys
✨Tip Number 1
Highlight your life experiences during the interview. Think about situations where you've successfully navigated challenges or built strong relationships, as these are key skills for a Customer Service Advisor role.
✨Tip Number 2
Familiarise yourself with EE's products and services. Being knowledgeable about what you’ll be discussing with customers will show your enthusiasm and readiness to help them effectively.
✨Tip Number 3
Prepare to discuss how you would handle difficult customer interactions. Think of examples from your past where you resolved conflicts or provided excellent service, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Show your flexibility and willingness to adapt. Since the role offers options like scheduling breaks and occasional home working, express your openness to these arrangements and how they can benefit both you and the team.
We think you need these skills to ace Customer Service Advisor in Dinas Powys
Some tips for your application 🫡
Highlight Relevant Experience:When writing your application, emphasise any life experiences that demonstrate your resilience and ability to handle challenging situations. This could include examples from family life or previous roles where you've built strong relationships.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Focus on skills such as communication, problem-solving, and customer engagement. Use specific examples to illustrate how you've successfully navigated customer interactions in the past.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work with EE and how your personal values align with their commitment to flexibility and support for employees.
Proofread Your Application:Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or managing relationships, these skills are invaluable in customer service.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role at EE. Be prepared to discuss how you can meet customer needs and contribute to finding the best outcomes for them.
✨Emphasise Flexibility
Discuss your adaptability and willingness to work in a flexible environment. Mention how you can manage your time effectively, especially when it comes to scheduling breaks or working from home.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, career development opportunities, and support systems in place. This shows your genuine interest in the role and the company.
