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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone, from simple to complex issues.
- Company: Join EE, a leading telecommunications company focused on customer support and technology.
- Benefits: Enjoy flexible scheduling, a starting salary of £23,504, and great discounts on EE & BT products.
- Why this job: Make a difference while developing your career in a supportive team culture with tailored training.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible work options, online GP access, and volunteering days to give back to your community.
The predicted salary is between 21000 - 24000 £ per year.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Home Technical Team in Darlington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or technology, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband and tech-related issues. Even if you don't have direct experience, understanding basic concepts can help you feel more confident when discussing your potential role with us.
✨Tip Number 3
Emphasize your interpersonal skills. Since building relationships is key in this role, be ready to share how you've successfully interacted with others in previous situations, showcasing your helpful and calm demeanor.
✨Tip Number 4
Express your interest in flexibility and career development during the interview. Let us know how important it is for you to have a work-life balance and how you envision growing within the company.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to really understand what a Customer Service Advisor does at EE. Familiarize yourself with the types of queries you might encounter and think about how your problem-solving skills can be applied.
Highlight Transferable Skills: In your application, emphasize any relevant skills you have, such as being helpful, calm under pressure, and your ability to build relationships. These are key traits that EE values in their team members.
Tailor Your CV: Make sure your CV is tailored to the job description. Include any experience or hobbies related to technology or customer service, even if they are informal. This will show your passion for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention why you want to work for EE specifically and how you can contribute to their Home Technical Team. Be genuine and let your personality shine through.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Whether it's a gaming issue or a tech challenge, highlight your analytical thinking and calm approach.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, effective communication is key. Practice explaining complex concepts in simple terms and be ready to showcase your ability to build rapport with others.
✨Emphasize Your Flexibility
EE values flexibility, so be sure to mention any experiences where you've adapted to changing situations or schedules. This shows that you're ready to embrace the dynamic nature of the role.
✨Express Your Willingness to Learn
Since no specific experience is required, convey your eagerness to learn and grow within the company. Discuss how you can quickly pick up new skills and your enthusiasm for training opportunities.
