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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading tech company focused on customer service and support.
- Benefits: Enjoy flexible working, a great salary, online GP access, and huge discounts on products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, career development opportunities, and volunteering days available.
The predicted salary is between 21000 - 24000 £ per year.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Home Technical Team in Darlington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or tech, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. Even if you don't have direct experience, having a basic understanding will help you feel more confident when discussing technical queries with customers.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be prepared to discuss how you've successfully interacted with others in previous roles or situations.
✨Tip Number 4
Research EE's company culture and values. Understanding what they stand for will allow you to align your answers with their expectations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to the Home Technical Team and your passion for helping customers.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to share examples of how you've solved problems in the past. Whether it's a gaming issue or a tech challenge, demonstrating your analytical thinking will impress the interviewers.
✨Emphasize Your Communication Skills
As you'll be talking over the phone with customers, highlight your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as this will be crucial in helping customers understand their issues.
✨Demonstrate Your Calmness Under Pressure
Customer service can sometimes be challenging, so it's important to show that you can remain calm and composed. Share experiences where you've handled difficult situations gracefully, showcasing your ability to maintain a positive attitude.
✨Express Your Willingness to Learn
Since no specific experience is required, make sure to convey your eagerness to learn and adapt. Discuss how you enjoy acquiring new skills and how you're excited about the training opportunities offered by the company.
