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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy a starting salary of £23,504, huge discounts, flexible working, and career development.
- Why this job: Make a difference while building relationships and developing your skills in a supportive environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and volunteering days to give back to the community.
The predicted salary is between 18803 - 18803 £ per year.
Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: Permanent Salary: £23,504.00 Plus Uncapped Commission Start Date: 2025 Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside OR Gosforth . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only boost your confidence during the interview but also show that you have a genuine interest in the role and are proactive about learning.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technical topics. Being able to explain complex ideas simply is crucial for a Customer Service Advisor.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and demonstrate your commitment to the company.
✨Tip Number 4
Showcase your problem-solving skills through examples from your past experiences, even if they are not directly related to customer service. Highlighting your ability to think critically will set you apart.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at EE and how your skills can contribute to their Broadband Technical Team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves solving customer issues, be prepared to discuss examples of how you've successfully resolved problems in the past. Highlight your ability to think critically and remain calm under pressure.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, you'll need to communicate effectively over the phone. Practice clear and concise explanations of technical concepts, and be ready to showcase your active listening skills during the interview.
✨Express Your Interest in Technology
Mention any personal interests in technology or gaming that relate to the role. This shows your enthusiasm for the industry and can help you connect with the interviewers on a personal level.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
