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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy a starting salary of £23,504, huge discounts, flexible hours, and career development.
- Why this job: Make a difference while building relationships in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful, calm, and ready to learn.
- Other info: Flexible working options and volunteering days available.
The predicted salary is between 18800 - 19800 £ per year.
Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: Permanent Salary: £23,504.00 Plus Uncapped Commission Start Date: 2025 Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside OR Gosforth . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology with friends or family. Being able to explain technical concepts in simple terms is crucial for a Customer Service Advisor role.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will give you an edge and show your genuine interest in the company during the hiring process.
✨Tip Number 4
Highlight any experience you have in customer service, even if it's informal. Whether it’s helping friends with tech issues or volunteering, showcasing your helpful nature can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to the Broadband Technical Team and your passion for helping customers.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves solving customer issues, be prepared to discuss examples of how you've successfully resolved problems in the past. Highlight your ability to think critically and remain calm under pressure.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's essential to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain technical concepts in a way that's easy for anyone to understand.
✨Express Your Willingness to Learn
EE values individuals who are eager to learn and grow. Make sure to convey your enthusiasm for training and development opportunities, and share any experiences where you've quickly picked up new skills or knowledge.
✨Emphasize Teamwork and Flexibility
The job offers a supportive team culture, so highlight your ability to work well with others. Discuss any previous experiences where you collaborated with a team and how you adapt to changing situations, especially in a customer service environment.
