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For Companies At a Glance
- Tasks: Help customers with Mobile Billing queries over the phone, providing support and solutions.
- Company: Join EE, a leading telecommunications company known for innovation and customer service.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Opportunities for career growth, volunteering days, and discounts on EE & BT products.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to mobile billing. Understanding the types of queries you might encounter will help you feel more confident during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Research EE's values and culture to align your responses during the interview. Highlighting how your personal values match theirs can make a strong impression on the hiring team.
✨Tip Number 4
Practice active listening techniques, as this is crucial in customer service roles. Being able to show that you understand and empathise with customers will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and qualities they value, such as problem-solving, helpfulness, and relationship-building.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any relevant experience you have, even if it's not directly in customer service. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE specifically and how your skills can contribute to their Mobile Billing or Home Tech Teams.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. During the interview, focus on speaking clearly and confidently, showing that you can build rapport with customers.
✨Highlight Your Adaptability
EE values flexibility, so be ready to discuss how you've adapted to changes in previous roles. Share experiences where you successfully managed unexpected challenges or adjusted to new processes.
✨Express Your Enthusiasm for Technology
Since the role may involve technology and gaming, show your passion for these areas. Talk about any relevant experience or interests that demonstrate your comfort with tech, as this will resonate well with the interviewers.
