At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible working, and great discounts on products.
- Other info: Enjoy career development opportunities and a vibrant team environment.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth?
You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Customer Advisor - Broadband Technical employer: EE
EE is an exceptional employer that prioritises employee well-being and career development, making it an ideal place for those looking to thrive in a Customer Advisor role. Located in Plymouth, our team enjoys a supportive work culture with flexible scheduling, generous family leave policies, and access to comprehensive health benefits, all while being part of a dynamic environment that encourages personal growth and community involvement. Join us to not only advance your career but also to make a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Broadband Technical
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try role-playing common scenarios with a friend or family member. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your soft skills! Being calm, helpful, and able to build relationships is key in this role. Think of examples from your past experiences where you've demonstrated these qualities and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Advisor - Broadband Technical
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you’ve got a knack for gaming or technology!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Whether you're calm and collected or have a friendly vibe, just be genuine – it makes a difference.
Tailor Your Application:Make sure to tailor your application to the role. Mention why you’re interested in the Customer Advisor position and how your skills align with what we’re looking for. It shows us that you’ve done your homework and are genuinely excited about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super straightforward!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, understanding common issues and solutions will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a tech context or not. This role is all about helping customers with their queries, so demonstrating your ability to think on your feet will impress the interviewers.
✨Emphasise Your People Skills
Since this job involves building relationships with customers, be ready to discuss how you connect with people. Share stories that highlight your calmness and helpful nature, as these traits are key for success in customer service.
✨Ask Thoughtful Questions
Prepare some questions about the role and the team culture at EE. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!
