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- Tasks: Help customers with broadband tech queries over the phone, from simple questions to complex issues.
- Company: EE is a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy a starting salary of ÂŁ21,620, flexible working options, and great discounts on EE & BT products.
- Why this job: Join a supportive team culture with tailored training and opportunities for career growth.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Flexible breaks, online GP access, and volunteering days to give back to your community.
Customer Advisor – Apprentice Broadband Technical
Join to apply for the Customer Advisor – Apprentice Broadband Technical role at EE
Customer Advisor – Apprentice Broadband Technical
1 week ago Be among the first 25 applicants
Join to apply for the Customer Advisor – Apprentice Broadband Technical role at EE
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Apprentice Customer Service Technical role with EE.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Apprentice Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Agreatstarting salary ofÂŁ21,620.00, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Customer Advisor - Apprentice Broadband Technical employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Apprentice Broadband Technical
✨Tip Number 1
Show your passion for technology and problem-solving during the interview. Share personal experiences where you've helped friends or family with tech issues, as this demonstrates your natural helpfulness and ability to build relationships.
✨Tip Number 2
Familiarise yourself with common broadband issues and solutions. This will not only boost your confidence but also allow you to engage in meaningful conversations with the interviewers about the role and its challenges.
✨Tip Number 3
Emphasise your flexibility and willingness to learn. Since the role offers training, showcasing your eagerness to develop new skills and adapt to different situations can set you apart from other candidates.
✨Tip Number 4
Network with current employees or alumni who work at EE. They can provide valuable insights into the company culture and the specific expectations for the Customer Advisor role, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Advisor - Apprentice Broadband Technical
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Advisor - Apprentice Broadband Technical. Highlight the skills they value, such as problem-solving and customer service.
Tailor Your CV: Make sure your CV reflects relevant experiences and skills that align with the job requirements. Emphasise any experience you have with technology, customer service, or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills can benefit EE. Mention your interest in technology and your ability to help customers, as these are key aspects of the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves helping customers with technical queries, be prepared to discuss how you've solved problems in the past. Share specific examples where you used your analytical skills to troubleshoot issues, whether in gaming, tech, or everyday situations.
✨Demonstrate Your Communication Skills
As a Customer Advisor, you'll need to communicate clearly and effectively. Practice explaining complex concepts in simple terms. During the interview, focus on your ability to listen actively and respond thoughtfully to questions.
✨Express Your Enthusiasm for Technology
EE values candidates who are passionate about technology. Be ready to talk about your interests in broadband, gaming, or any tech-related hobbies. This will show that you're genuinely excited about the role and can relate to the customers you'll be assisting.
✨Highlight Your Flexibility and Adaptability
The job offers flexibility, so it's important to convey your ability to adapt to changing situations. Share examples of how you've managed your time or adjusted to unexpected challenges in previous roles or experiences, showcasing your readiness for a dynamic work environment.