At a Glance
- Tasks: Help customers with broadband tech queries over the phone, from simple questions to complex issues.
- Company: EE is a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy a starting salary of £21,620, flexible working options, and great discounts on EE & BT products.
- Other info: Flexible breaks, online GP access, and volunteering days to give back to your community.
- Why this job: Join a supportive team culture with tailored training and opportunities for career growth.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
Customer Advisor - Apprentice Broadband Technical
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Customer Advisor - Apprentice Broadband Technical
1 week ago Be among the first 25 applicants
Join to apply for the Customer Advisor - Apprentice Broadband Technical role at EE
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Apprentice Customer Service Technical role with EE.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Apprentice Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Agreatstarting salary of£21,620.00, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Seniority level
Seniority level
Internship
Employment type
Employment type
Full-time
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Job function
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Telecommunications
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#J-18808-LjbffrCustomer Advisor - Apprentice Broadband Technical in Doncaster employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a competitive starting salary of £21,620 along with generous benefits such as market-leading paid carer's leave and flexible working options. Located in Doncaster, our supportive team culture fosters personal development and career progression, ensuring you have the resources and encouragement to thrive in your role as a Customer Advisor - Apprentice Broadband Technical.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Apprentice Broadband Technical in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Apprentice Broadband Technical in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EE:Your cover letter is your chance to shine! Tell us why you want to work at EE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EE!
How to prepare for a job interview at EE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
