At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits, 24/7 online GP access, and generous parental leave.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively acquire customers and ensure that the customer's needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE's standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, pipeline health and SOV/ revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
- You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor - Acqusition in Cradley Heath employer: EE
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a vibrant work culture that encourages adaptability and continuous learning, employees in the Sales Advisor role can thrive in a target-driven environment while building meaningful relationships with SME customers. The opportunity for professional development, coupled with market-leading benefits such as 24/7 access to a private GP and generous parental leave, makes BT a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Cradley Heath
✨Tip Number 1
Get to know the company inside out! Research BT's products and services so you can chat confidently about how they meet customer needs. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Whether it's on a call or in person, being able to communicate clearly and effectively is key. Role-play with a friend or use a mirror to refine your delivery and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Sales Advisor - Acqusition in Cradley Heath
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand BT's products and services inside out. This will help you tailor your application to show how you can meet customer needs effectively.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and get straight to the point. We want to see your skills and experience shine without any fluff!
Show Off Your Sales Skills:Highlight any previous sales experience you have, especially if you've smashed targets before. We love a motivated candidate who can demonstrate their ability to drive results and build relationships with customers.
Apply Through Our Website:Make sure you apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate common interview scenarios, focusing on how to listen, influence, and guide conversations.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales experiences, especially any achievements in meeting or exceeding targets. Use specific examples to illustrate your success and how you can bring that drive to the role at BT.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the role. Prepare to discuss how you would handle inquiries, set expectations, and provide solutions. This will show your adaptability and customer service skills during the interview.
