At a Glance
- Tasks: Drive sales and build relationships with small UK SME customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounts on products.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make an impact by helping customers while achieving your sales targets in a dynamic environment.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.
The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success in Coventry employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in Customer Success. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Our commitment to employee wellbeing and career progression makes BT an ideal place for those seeking meaningful and rewarding employment in a target-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success in Coventry
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on listening, influencing, and conveying your messages clearly – it’ll make a huge difference in your interactions.
✨Tip Number 3
Don’t shy away from showcasing your sales experience! Even if it’s not extensive, highlight any achievements or targets you've hit in previous roles. We love seeing that drive and ambition, so make sure to bring it up during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us, making your job search smoother.
We think you need these skills to ace Sales Advisor - Customer Success in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear and articulate. Use concise language and avoid jargon to ensure your message comes across effectively.
Tailor Your Application:Take the time to customise your application for the role. Highlight your relevant experience in sales and customer service, and explain how it aligns with the responsibilities outlined in the job description. We want to see how you can contribute to our team!
Demonstrate Your Customer Focus:Since this role is all about understanding and meeting customer needs, make sure to include examples of how you've successfully dealt with customers in the past. Show us that you know how to listen, influence, and provide solutions.
Keep It Organised:Just like you'll need to keep sales tools and systems up to date, your application should be well-organised too. Use bullet points for key achievements and ensure your contact information is easy to find. And remember, apply through our website for the best chance!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to get comfortable with influencing and guiding conversations.
✨Showcase Your Customer Service Skills
Be prepared to discuss how you've handled customer enquiries in the past. Think of specific examples where you set expectations and provided solutions. This will highlight your ability to meet customer wants and needs effectively.
✨Demonstrate Your Target-Driven Mindset
Since this role is all about achieving targets, come ready to share your experiences with meeting or exceeding sales goals. Highlight any strategies you used to stay organised and focused on outcomes, as this will resonate well with the interviewers.
