At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounts on products.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make an impact in a target-driven environment while developing your sales skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
- Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Acqusition in Coventry employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors. Located in the heart of the UK, we provide tailored benefits that enhance your wellbeing and support your career ambitions, including access to a 24/7 online private GP and a market-leading pension scheme. Join us to thrive in a target-driven environment where your contributions are valued, and you can build meaningful relationships with SME customers while enjoying a comprehensive benefits package designed to suit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Coventry
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence effectively is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the sales world.
We think you need these skills to ace Sales Advisor - Acqusition in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about connecting with customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey messages and influence others.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Sales Advisor role. Mention your understanding of BT’s products and how you can meet customer needs.
Highlight Your Sales Experience:If you've got any sales experience, flaunt it! Share examples of how you've achieved or exceeded targets in the past. This will show us that you're motivated and driven, which is exactly what we’re looking for.
Keep It Organised:Make sure your application is well-organised and free from errors. A tidy presentation reflects your attention to detail, which is crucial for keeping customer information accurate and up to date. And remember, apply through our website for the best chance!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and use effective questioning techniques will show that you’re ready to hit the ground running and achieve those targets.
✨Show Your Adaptability
Be prepared to discuss times when you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and grow will resonate well with the interviewers, especially in a target-driven environment.
