At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy volunteering days and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Start Date: 26th January
Location: EE Truro contact centre, Calnick street, TR1 2JQ
What's in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family.
- Market leading paid carers leave, up to 2 weeks off
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
About the role
If you are someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we are harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.
Bring your energy, curiosity, and ambition and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Sales & Customer Service Advisor Part Time (Permanent) in Cornwall employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission and a range of benefits including 24/7 access to a GP, generous family leave, and substantial discounts on our products. Our work culture is dynamic and supportive, fostering personal growth through tailored career development opportunities and community engagement initiatives. Located in Truro, our contact centre provides a flexible working environment that values your contributions and encourages you to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor Part Time (Permanent) in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like EE, being able to think on your feet is crucial. Prepare examples from your past experiences where you had to adapt quickly to changes or challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales & Customer Service Advisor Part Time (Permanent) in Cornwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales & Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can put customers first, just like we do at StudySmarter.
Show Your Passion:Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and making a difference. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality come through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at EE!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you solved problems or went above and beyond for a customer.
✨Demonstrate Your Adaptability
The job description highlights the need for adaptability in a fast-paced environment. Be ready to discuss times when you've had to adjust quickly to changes or challenges. This will show that you're capable of thriving in dynamic situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
