At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a focus on flexibility and support.
- Benefits: Starting salary of £26,116, online GP access, generous family leave, and great discounts.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Use your people skills to make a real difference in customers' lives while earning bonuses.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 € per year.
Start Date - 06/07/2026
Shift Pattern is Full Time
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE.
Contact Centre Agent in Cornwall employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in Truro. With flexible scheduling, comprehensive training, and generous benefits such as market-leading paid carer's leave and family leave, we empower our Contact Centre Agents to thrive both personally and professionally. Join us to enjoy a competitive salary, incentives, and the opportunity to make a meaningful impact on customers' digital lives.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your transferable skills! Whether it’s negotiating with family or chatting with friends, highlight those experiences in your conversations. They’re more relevant than you think!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team in Truro!
We think you need these skills to ace Contact Centre Agent in Cornwall
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application:Make sure to customise your application for the Contact Centre Agent position. Highlight any relevant skills or experiences that show how you can enhance our customers' digital lives and build relationships.
Show Enthusiasm:We love seeing passion in applications! Make it clear why you’re excited about this role and how you can contribute to our team. A little enthusiasm goes a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through during the interview. They want to see the real you, so relax and engage in a genuine conversation rather than just answering questions.
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the training process or how the team supports each other in achieving their goals.
