At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible hours, online GP, and generous family leave.
- Other info: Enjoy career development opportunities and a vibrant team environment.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 22000 - 26000 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
Shift Pattern is Full Time.
Why this job matters:
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Locations
Contact Centre Agent in Cornwall, Penzance employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for Contact Centre Agents in Truro. With a supportive culture, comprehensive training, and a commitment to career development, employees can thrive while enjoying competitive salaries and generous benefits, including family leave and health support. Join us to be part of a dynamic team that values your contributions and encourages you to grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Cornwall, Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences with what they’re looking for, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your skills and experiences, especially those that relate to building relationships.
✨Tip Number 3
Show your personality! When you’re chatting with potential employers, let your confidence shine through. Remember, they want to see how you can enhance their team culture, so don’t be afraid to show your unique self.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Contact Centre Agent in Cornwall, Penzance
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’s packed with info about what we’re looking for and how you can shine in this role. Understanding the key points will help you tailor your application to match our vibe.
Show Off Your People Skills:Since this role is all about chatting with customers, make sure to highlight your communication skills in your application. Whether it’s negotiating with family or making new friends, let us know how you connect with people and build relationships.
Be Yourself:We want to see the real you! Don’t be afraid to inject a bit of personality into your application. Share your experiences and how they’ve shaped your approach to customer service. Authenticity goes a long way in making a great impression.
Apply Through Our Website:When you’re ready to hit send, make sure to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
As a Contact Centre Agent, your ability to connect with people is key. During the interview, share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your transferable skills and show that you're a great fit for the role.
✨Practice Active Listening
In this role, you'll need to listen carefully to customers' needs. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are ready to engage with customers effectively.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they relate to the role. Remember, they want to see the real you, not just a rehearsed version!
