At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a supportive and flexible workplace with a vibrant team culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and generous family leave.
- Other info: Flexible shifts, career development support, and community volunteering opportunities.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships.
The predicted salary is between 22000 - 26000 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
Shift Pattern is Full Time.
Why this job matters:
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Locations
Call Centre Operator in Cornwall, Penzance employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for Call Centre Operators in Truro. With a supportive work culture, comprehensive training, and numerous benefits including generous family leave, online GP access, and career development opportunities, EE empowers its employees to thrive both personally and professionally. Join a team that values your contributions and offers a rewarding path to success.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Cornwall, Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you get comfortable with the kind of conversations you'll be having as a Call Centre Operator.
✨Tip Number 3
Show off your personality! When you're on the phone, let your confidence shine through. Remember, it's all about building relationships, so be yourself and connect with the customer.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Call Centre Operator in Cornwall, Penzance
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really soak in the job description. It’s packed with info about what we’re looking for and how you can shine in this role. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Show Off Your People Skills:Since this role is all about connecting with customers, don’t be shy about highlighting your communication skills. Whether it’s chatting with friends or negotiating family dinners, share those experiences that showcase your ability to build relationships and engage with others.
Be Yourself:We want to get to know the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t hesitate to share your unique experiences that make you a great fit for our team. Authenticity goes a long way!
Apply Through Our Website:Ready to take the plunge? We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to see all the other amazing opportunities we have waiting for you!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
As a Call Centre Operator, your ability to connect with people is key. During the interview, share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your transferable skills and show that you're a great fit for the role.
✨Practice Active Listening
In a call centre role, listening is just as important as talking. During the interview, practice active listening by summarising what the interviewer says and asking follow-up questions. This shows that you’re engaged and genuinely interested in the conversation.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they’ve shaped you. Remember, they’re looking for someone who can connect with customers, so being genuine will help you stand out!
