At a Glance
- Tasks: Create engaging content that simplifies complex messages for millions of customers weekly.
- Company: Join EE, part of BT Group, the UK's largest telco with 34 million customers.
- Benefits: Enjoy a 10% bonus, generous leave, and world-class training opportunities.
- Other info: Flexible working options available; we encourage diverse applicants to apply.
- Why this job: Shape customer experiences and drive change in a dynamic, inclusive environment.
- Qualifications: Experience in content design, strong communication skills, and a knack for innovation required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join EE as an Omni Content Design Professional - Shape the Future of Consumer
Location: All UK Contact Centres
Why EE?
Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At BT Group, we generate over £10 billion in revenue, offering opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is to create a connection in every home in the UK by 2025.
As part of EE Consumer, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.
Why this role matters
As part of the Knowledge and Comms team, you\\u2019ll shape content that reaches over 15 million customers every week, as well as support our internal Guides across all brands. Your work will simplify complex messages, align with business goals, and help deliver a best-in-class customer experience.
This role plays a key part in supporting everything from small updates to large-scale business change, ensuring our content is clear, consistent, and impactful. You\\u2019ll also drive continuous improvement, working closely with teams across all Consumer functions to enhance both knowledge and communications.
Responsibilities
- Creating engaging and original content across service areas including Knowledge articles, Digital Help, and service communications, tailored to user needs and brand standards.
- Driving change and governance by reviewing requests to ensure alignment with strategy, brand, and delivering excellent end-to-end customer experiences.
- Designing with users in mind, using research, testing, and feedback to ensure content is accessible, relevant, and effective across all channels.
- Using data and analytics to monitor performance, gather insights, and make informed decisions to continuously improve content and user experience.
- Collaborating across teams, including SEO, design, and agile delivery groups, to ensure content is optimised, consistent, and aligned with business goals.
- Working across multiple technical delivery (CMS) platforms to support content delivery, testing, and future strategy development.
What Skills You\\u2019ll Need
- Proven experience writing and designing content, preferably in a multi-service environment.
- Ability to use data and insights to inform decision making.
- Excellent at managing workloads, meeting deadlines, and balancing priorities while working with demanding stakeholders.
- Capable of generating innovative ideas and producing content that captures attention and drives engagement.
- Strong interpersonal and communication skills to collaborate effectively with colleagues and stakeholders across teams.
- Comfortable working across different platforms and topics, with an understanding of Gen AI, LLMs, CMS, and comms technologies.
Benefits
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It\\u2019s for all parents, no matter how your family is made up
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
- 25 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer\\u2019s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
A Few Points To Note
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t Meet Every Single Requirement
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\\u2019re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\\u2019re excited about this role but your past experience doesn\\u2019t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Content Design Professional in Wideopen employer: EE
At EE, we pride ourselves on being a leading employer in the telecommunications sector, offering a vibrant work culture that fosters innovation and collaboration. With comprehensive benefits including a generous pension scheme, enhanced family leave, and world-class training opportunities, we are committed to supporting our employees' growth and well-being. Join us in our mission to connect every home in the UK, and be part of a diverse team that values your unique contributions and encourages flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Content Design Professional in Wideopen
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for EE and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like EE are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with EE on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at EE. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Content Design Professional in Wideopen
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit EE. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of EE:Show us that you’ve done your homework! In your application, briefly mention what you admire about EE’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at EE
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at EE will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At EE, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
