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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Great salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy tailored training, volunteering days, and discounts on EE & BT products.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can make all the difference when you're trying to land that Contact Centre Agent role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you can showcase your communication skills and adaptability – these are key for success in this fast-paced environment!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so you won’t miss out on any opportunities to join our fantastic team.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any customer service experience and communication skills, as these are key to what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for success in our team.
Showcase Your Personality: We love a bit of personality! Don’t be afraid to let your enthusiasm and energy come through in your application. We want to see the real you and how you’d fit into our vibrant team culture.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the conversation with you!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Contact Centre Agent, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Prepare for Behavioural Questions
Expect questions that ask you to describe past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise examples of how you've successfully handled challenges in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about the team culture or opportunities for career development.