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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and discounts on EE & BT products.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills!
- Other info: Flexible working options and a strong emphasis on work-life balance.
The predicted salary is between 20000 - 30000 £ per year.
Where: EE Truro
Part Time: Permanent
Start Date; 06th October 2025
Salary: 25,087
Hourly rate:12.82
The Role;
If youre a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. Well give you training on the rest so youre ready to talk confidently about all our products and services.
We dont do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary of25,087 rising to 25,684 after 9 months of being here, plus an uncapped super simple commission scheme.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Hugediscounts on EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and well support you to achieve the career you want.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Concierge service.
On top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission (Penzance) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Penzance)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to ask questions and build rapport.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for potential questions about dealing with difficult customers can set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and adaptability. Highlight any experiences where you've successfully managed changing situations, as this aligns well with the role's emphasis on support and flexibility.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Penzance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Share specific examples of how you've successfully engaged with customers or resolved issues in the past.
Showcase Transferable Skills: Emphasise any life experiences that have equipped you with skills relevant to the role, such as negotiation or problem-solving. This could include personal anecdotes that illustrate your ability to connect with others.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is key. Be prepared to share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your confidence and communication skills.
✨Understand the Products
Familiarise yourself with EE's products and services before the interview. This will not only show your enthusiasm for the role but also help you answer questions more effectively and engage in meaningful discussions about how these products can enhance customers' lives.
✨Emphasise Flexibility
Highlight your adaptability and willingness to work in a flexible environment. Since the role offers options like scheduling breaks and occasional home working, mentioning your ability to manage your time effectively will resonate well with the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or opportunities for career development within EE.
