At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Competitive salary, flexible working, online GP access, and generous family leave.
- Other info: Enjoy a dynamic work environment with opportunities for career growth and community volunteering.
- Why this job: Use your communication skills to make a real impact while earning uncapped commission.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside OR Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission (North Tyneside District) employer: EE
EE is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary with uncapped commission potential and a range of benefits including flexible working options, online GP access, and generous family leave. Located in the vibrant North Tyneside area, our supportive work culture fosters personal growth and community engagement, making it an ideal place for those looking to build a meaningful and rewarding career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (North Tyneside District)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your flexibility! Make sure to highlight any experiences where you've adapted to changes or supported others. EE values flexibility, so let them know you're ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at EE and ready to take that next step in your career.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (North Tyneside District)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the Contact Centre Agent role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention any relevant experience, especially if you've got a knack for talking to people or resolving issues – those are key in this role!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a fantastic addition to our team. Avoid jargon and focus on what really matters.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome company culture there.
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through during the interview. They want to see the real you, especially since the role involves talking to customers over the phone. Relax and be genuine!
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the training process or how they support career development – it’s a great way to engage with your interviewer!
