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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible hours, and great discounts on EE & BT products.
- Why this job: This role offers meaningful support, tailored training, and a chance to build a lasting career in a fun team.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible working options and opportunities for career growth make this a perfect fit for students.
The predicted salary is between 23504 - 24064 £ per year.
Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park
Full Time: Permanent
Salary: £23,504.00 rising to £24,064 after 8 months of being here, plus uncapped commission
Start Date: March 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne)
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or sales, even if it’s informal. Sharing relatable stories about how you've successfully interacted with people can demonstrate your suitability for the role.
✨Tip Number 4
Show enthusiasm for the flexible working options offered by EE. Discussing how you value work-life balance can resonate well with the hiring team and align with their company culture.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Contact Centre Agent. Highlight your communication skills and any relevant experience in customer service or sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships and handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position, especially in terms of communication and negotiation.
Highlight Flexibility and Adaptability: Since the role offers flexibility, mention any previous experiences where you successfully adapted to changing circumstances or schedules. This will show that you are a good fit for the company's culture.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Contact Centre Agent, strong communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to engage in a friendly conversation, as this will reflect your ability to connect with customers.
✨Demonstrate Your Relationship-Building Abilities
Think of examples from your past where you've successfully built relationships, whether in personal or professional settings. Share these stories during the interview to showcase your ability to relate to customers and understand their needs.
✨Understand the Products and Services
Familiarize yourself with EE's products and services before the interview. This knowledge will help you discuss how you can enhance customers' digital lives and show your enthusiasm for the role.
✨Emphasize Flexibility and Adaptability
Highlight your ability to adapt to changing situations and schedules. Since the role offers flexibility, sharing examples of how you've managed your time effectively in the past will demonstrate that you're a great fit for the team.
