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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, private GP access, and generous family leave.
- Why this job: Make a real difference in customers' lives while earning great rewards.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career development.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 23/02/2026
Where: BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Glasgow City)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Think of specific examples from your past experiences where you've excelled in customer service or sales. Be ready to share these stories during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Glasgow City)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any previous customer service experience and sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your communication skills can make a difference in our team.
Show Off Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. We’re looking for someone who’s not just skilled, but also a great fit for our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we’ll get your application in front of the right people straight away!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially those related to mobile tech and smart home solutions. This will not only show your interest but also help you tailor your answers to align with what they stand for.
✨Showcase Your Customer-Centric Approach
Since this role is all about putting customers first, prepare examples from your past experiences where you've successfully met customer needs. Think of specific situations where you went above and beyond to provide excellent service, as this will demonstrate your suitability for the role.
✨Demonstrate Your Communication Skills
As a Contact Centre Agent, strong communication skills are key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering common interview questions.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and career development opportunities. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
