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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible working options, and extensive employee perks.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make meaningful connections.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling, online GP access, and volunteering days to give back to the community.
The predicted salary is between 23504 - 24064 £ per year.
Job Description Full time : Permanent Salary : £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking…
Contact Centre Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission
✨Tip Number 1
Show off your communication skills! Since this role is all about talking to customers, practice your conversational skills. Engage in friendly chats with friends or family to build your confidence and learn how to ask open-ended questions.
✨Tip Number 2
Familiarize yourself with EE's products and services. Take some time to research what they offer so you can speak knowledgeably about how these products can enhance customers' digital lives during the interview.
✨Tip Number 3
Highlight your transferable skills! Whether it's negotiating at home or building relationships, think of examples from your life that demonstrate your ability to connect with people and solve problems.
✨Tip Number 4
Emphasize your flexibility and willingness to adapt. Since the role offers flexible working options, be prepared to discuss how you can manage your time effectively and balance work with personal commitments.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasize any skills related to communication, relationship building, and problem-solving, as these are key for a Contact Centre Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you've successfully engaged with customers or resolved issues, demonstrating your ability to enhance their digital lives.
Showcase Transferable Skills: In your application, highlight any life experiences that have equipped you with skills relevant to this position. Whether it's negotiating with family or managing relationships, these examples can illustrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since this role involves talking to customers, it's essential to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences and how they relate to building relationships.
✨Highlight Transferable Skills
Think about your life experiences that have equipped you with skills relevant to this role. Whether it's negotiating with family or engaging with friends, share specific examples that showcase your ability to connect with people.
✨Understand the Company Culture
Research EE's values and culture before the interview. Be prepared to discuss how you align with their commitment to flexibility and support for employees, as well as your enthusiasm for contributing to a positive team environment.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, opportunities for career development, or how the team collaborates to enhance customer experiences.
