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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Starting salary of £25,087, bonuses, online GP access, and generous family leave.
- Why this job: Use your communication skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
- Other info: Flexible working options, career development support, and a vibrant team culture.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: January 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent (pensions) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent (pensions)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you feel more confident when discussing your skills and experiences during the actual interview.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can build relationships with customers. Be yourself and let your communication skills shine through during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Contact Centre Agent (pensions)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your communication skills and any relevant experience that shows you can connect with customers. We want to see how you can bring your unique flair to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We’re looking for confident talkers who enjoy engaging with people, so share a bit about yourself and what makes you tick. It helps us get to know you better!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you research EE and its products. Familiarise yourself with their services, especially those related to pensions, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions, especially those about customer service and sales. Think about how your life experiences can translate into skills for this role. Practising with a friend or family member can help you feel more at ease during the actual interview.
✨Show Off Your People Skills
Since this role involves talking to customers, be ready to demonstrate your communication skills. Share examples of how you've built relationships or resolved conflicts in the past. This will highlight your ability to connect with customers and provide excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
