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- Tasks: Connect with customers over the phone and help them choose the right tech products.
- Company: Join EE, a leader in technology, dedicated to improving lives through connectivity.
- Benefits: Enjoy flexible working, competitive salary, online GP access, and huge discounts on products.
- Why this job: Be part of a supportive team culture with tailored training and opportunities for career growth.
- Qualifications: No sales experience needed; just bring your passion for helping others and adaptability.
- Other info: Work from home and enjoy the freedom to schedule breaks around your life.
The predicted salary is between 28800 - 43200 £ per year.
Where: EE Lancaster Contact Centre
Full Time: 37.
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a role with EE. At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. You don’t need sales experience to join us. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
- Competitive Salary
- Online GP: Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Give back to your local community.
- Optional Private Healthcare and Dental: Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career.
Contact Centre Agent-Home Based-No Sales employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent-Home Based-No Sales
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you connect better with them during calls.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being clear and engaging in your speech can make a significant difference in how well you connect with potential customers.
✨Tip Number 3
Show your adaptability. Prepare examples from your past experiences where you successfully adapted to changing situations or handled unexpected challenges, as this is key in a dynamic call environment.
✨Tip Number 4
Research EE's company culture and values. Being able to demonstrate that you align with their mission of bringing people together through technology can set you apart from other candidates.
We think you need these skills to ace Contact Centre Agent-Home Based-No Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Contact Centre Agent. Highlight your ability to connect with people and adapt to different situations, as these are key traits for the role.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job requirements. Emphasise any customer service experience or roles where you've had to build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to EE's mission of connecting people and highlight your willingness to learn and adapt.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships and understood people's needs in previous roles or situations.
✨Demonstrate Adaptability
Since no two calls are the same, highlight your adaptability during the interview. Share experiences where you successfully adjusted your approach to meet different customer needs or handled unexpected challenges.
✨Familiarise Yourself with EE Products
Even though you don't need sales experience, having a good understanding of EE's products and services will set you apart. Do some research beforehand and be ready to discuss how these products can benefit customers.
✨Emphasise Your Motivation
In a dynamic environment like a contact centre, staying motivated is key. Talk about what drives you and how you maintain a positive attitude, especially when dealing with challenging calls or situations.
