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- Tasks: Connect with customers over the phone and help them choose the right tech products.
- Company: Join EE, a leader in technology, dedicated to improving lives through connectivity.
- Benefits: Enjoy flexible working hours, competitive salary, and access to private healthcare.
- Why this job: Be part of a supportive team culture while making a positive impact on customers' lives.
- Qualifications: No sales experience needed; just a passion for helping people and adapting to change.
- Other info: Comprehensive training provided, plus opportunities for career development and community volunteering.
The predicted salary is between 28800 - 43200 £ per year.
If youre a natural when it comes to connecting with people building relationships and understanding their needs you could be a great fit for a Sales Advisor role with EE. At EE, were harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and youll play a part in this by talking to customers over the phone and helping them choose the right products and services. You dont need sales experience to join us. Well provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly for example, allowing you to schedule your own breaks or bank time to take off so you dont miss important events or appointments. Competitive Salary : Online GP : Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer\’s Leave : Market – leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks full pay and 8 weeks half pay in the first year. Huge Discounts : Save on EE & BT products, including mobile and broadband. Career Development : Support in achieving the career you want without limits. Season Ticket Travel Loan : Funds for your travel to and from work. Volunteering Days : Give back to your local community. Optional Private Healthcare and Dental : Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career.
Contact Centre Agent-Home Based-No Sales employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent-Home Based-No Sales
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you connect better with them during calls.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being clear and engaging in your speech can make a significant difference in how well you relate to potential customers.
✨Tip Number 3
Show your adaptability. Think of examples from your past experiences where you had to adjust quickly to different situations. This will demonstrate your ability to thrive in a dynamic environment, which is crucial for this role.
✨Tip Number 4
Research EE's company culture and values. Being able to align your personal values with those of the company can help you stand out as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Contact Centre Agent-Home Based-No Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Contact Centre Agent. Highlight your ability to connect with people and adapt to different situations, as these are key traits for the role.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job requirements. Emphasise any customer service experience or roles where you've had to build relationships, even if they weren't in a sales environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your enthusiasm for technology. Mention how you can contribute to EE's mission of bringing people together through technology.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships in previous roles or situations, highlighting your communication skills and empathy.
✨Demonstrate Adaptability
Since no two calls are the same, it's important to show that you can adapt to different customer needs. Prepare to discuss times when you've successfully adjusted your approach based on the situation or feedback.
✨Express Enthusiasm for Technology
EE values technology and its impact on people's lives. Make sure to convey your interest in tech products and services during the interview, and be ready to discuss any relevant experience or knowledge you have.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Consider asking about training opportunities or team dynamics.
