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For Companies At a Glance
- Tasks: Engage with customers over the phone, helping them choose the right products and services.
- Company: Join EE, a tech-driven company dedicated to connecting people and enhancing lives.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and comprehensive training.
- Why this job: Make a meaningful impact in a fun environment while developing your career with our Aspire programme.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
- Other info: Diversity is celebrated here; everyone is welcome at EE.
The predicted salary is between 12900 - 18000 £ per year.
Start Date – 18th May 2026
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, try role-playing scenarios with friends or family to enhance your ability to connect and build rapport.
✨Tip Number 3
Showcase your resilience and target-driven mindset. Think of examples from your past experiences where you've overcome challenges or met targets, as these will resonate well with the hiring team.
✨Tip Number 4
Research EE’s company culture and values. Being able to articulate how you align with their commitment to diversity and community can set you apart from other candidates.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Contact Centre Agent. Highlight the skills and qualities they value, such as resilience, relationship-building, and target achievement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any customer service experience or relevant achievements that demonstrate your ability to connect with people and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how your personal values align with their commitment to diversity and community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and the ability to achieve targets. Think of instances where you've faced challenges and how you overcame them. This will show your potential employer that you can handle the fast-paced environment.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the company and its offerings.
✨Ask Thoughtful Questions
Prepare some insightful questions about the apprenticeship programme and career progression opportunities at EE. This shows that you're serious about your future and eager to learn more about how you can grow within the company.