At a Glance
- Tasks: Engage with customers over the phone, helping them choose the right products and services.
- Company: Join EE, a tech-driven company dedicated to connecting people and enhancing lives.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and comprehensive training.
- Other info: Embrace diversity and be part of a community that celebrates differences.
- Why this job: Make a meaningful impact in a fun environment while developing your career with our Aspire programme.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can achieve targets.
The predicted salary is between 12900 - 18000 € per year.
Start Date - 06/07/2026
Shift Pattern is Full Time
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent in Birmingham employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Merthyr Tydfil. Our commitment to employee growth is evident through our comprehensive training and the Aspire programme, which opens doors to various career paths. With competitive salaries, flexible working options, and a range of benefits including discounts on products and private healthcare, joining our team means becoming part of a community that values diversity and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Birmingham
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, try role-playing scenarios with friends or family to enhance your ability to connect and build rapport.
✨Tip Number 3
Showcase your resilience and target achievement in previous roles, even if they are not sales-related. Think of examples where you overcame challenges or met goals, as this aligns with what EE is looking for.
✨Tip Number 4
Research EE’s company culture and values. Being able to discuss how you align with their commitment to diversity and community can set you apart from other candidates and demonstrate your genuine interest in the role.
We think you need these skills to ace Contact Centre Agent in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what EE is looking for in a Contact Centre Agent. Highlight your ability to connect with people and your resilience, as these are key traits they value.
Tailor Your CV:Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience or achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention how you can contribute to the team and why you’re excited about the apprenticeship opportunity at EE.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and drive. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the fast-paced environment at EE.
✨Familiarise Yourself with EE's Products
Even though you don't need prior sales experience, having a basic understanding of EE's products and services can set you apart. Research their offerings and be ready to discuss how you would help customers choose the right products.
✨Embrace Diversity and Inclusion
EE values diversity and inclusion. Be open about your own experiences and how they shape your perspective. Show that you appreciate a personal environment and are committed to contributing to a community where everyone feels they belong.
