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For Companies At a Glance
- Tasks: Engage with customers over the phone, helping them choose the right products and services.
- Company: Join EE, a tech-driven company dedicated to connecting people and improving lives.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and comprehensive training.
- Why this job: Make a meaningful impact in a fun environment while developing your career with our Aspire programme.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can achieve targets.
- Other info: Embrace diversity and be part of a community where everyone feels they belong.
The predicted salary is between 12900 - 15100 £ per year.
Full time: Permanent
Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH
What’s in it for you
• Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Contact Centre Agent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being able to articulate your thoughts clearly and confidently is crucial. Consider role-playing with a friend or family member to simulate customer interactions.
✨Tip Number 3
Showcase your resilience and target-driven mindset. Think of examples from your past experiences where you've overcome challenges or met targets, as these will resonate well with the hiring team looking for driven individuals.
✨Tip Number 4
Research the company culture at EE. Understanding their commitment to diversity and community can help you align your values with theirs, making it easier to express why you’d be a great fit during your conversations with them.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Contact Centre Agent. Highlight the skills and qualities they value, such as resilience, relationship-building, and target achievement.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the role. Emphasise any customer service experience or situations where you've successfully built relationships with others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how you can contribute to their mission of connecting people through technology.
Showcase Your Soft Skills: In your application, highlight your soft skills such as communication, empathy, and adaptability. These are crucial for a role in a contact centre and will help you stand out as a candidate.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and drive. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the fast-paced environment at EE.
✨Research EE's Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only impress your interviewers but also help you feel more confident when discussing how you can assist customers.
✨Embrace Diversity
EE values diversity and inclusion. Be ready to talk about how you appreciate different perspectives and how you can contribute to a welcoming environment for all customers and colleagues.