At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: EE is a tech-driven company focused on bringing people together and enhancing lives.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible working, and great discounts.
- Other info: Flexible breaks, online GP access, and generous family leave policies make this role stand out.
- Why this job: Make a meaningful impact in a fun environment while developing your career with tailored training.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On target commission available
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Contact Centre Agent in Preston employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. Our Lancaster Contact Centre provides comprehensive training, flexible working options, and numerous benefits including competitive salaries, uncapped commission, and generous family leave policies, ensuring that you can thrive both personally and professionally. Join us to be part of a dynamic team that is dedicated to making a meaningful impact while enjoying career development opportunities in a fun and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Preston
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves connecting with people over the phone, being articulate and personable is crucial. Consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Showcase your adaptability. Prepare examples from your past experiences where you successfully adapted to changing situations or overcame challenges. This will demonstrate your resilience and suitability for a dynamic sales environment.
✨Tip Number 4
Research EE's company culture and values. Being able to align your personal values with those of the company can set you apart. During your interactions, express how you resonate with their mission of bringing people together through technology.
We think you need these skills to ace Contact Centre Agent in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Contact Centre Agent role. Focus on your ability to connect with people, adapt in a fast-paced environment, and any previous achievements that demonstrate your resilience and drive.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and technology. Mention why you want to work at EE specifically and how you can contribute to their mission of bringing people together through technology.
Highlight Transferable Skills:Even if you don’t have direct sales experience, emphasise any transferable skills such as communication, problem-solving, and teamwork. Provide examples of how you've successfully achieved targets or built relationships in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and motivation, especially in a sales environment. Be prepared to discuss challenges you've faced at work and how you overcame them, showcasing your determination to achieve targets.
✨Adaptability is Key
Since no two calls are the same, highlight your adaptability during the interview. Provide examples of how you've successfully adjusted your approach in different situations to meet customer needs.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This will not only show your interest in the company but also help you answer questions more effectively and demonstrate your enthusiasm for the role.
