At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and generous family leave.
- Other info: Flexible working options, career development support, and a vibrant team culture.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Start Date - 06/07/2026
Shift Pattern is Full Time
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Advisor (Full-time, Home Working) employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a fulfilling career as a Contact Centre Advisor in Truro. With a strong focus on personal development, competitive salaries, and generous benefits such as market-leading family leave and access to healthcare, EE fosters a supportive work culture that empowers employees to thrive both professionally and personally. Join us to be part of a dynamic team that values your contributions and encourages you to grow your career while balancing life’s demands.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor (Full-time, Home Working)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you get comfortable with the kind of conversations you'll be having as a Contact Centre Advisor.
✨Tip Number 3
Show off your personality! In interviews, let your confidence shine through. Remember, they’re looking for someone who can build relationships, so don’t be afraid to show your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what it takes to succeed at EE.
We think you need these skills to ace Contact Centre Advisor (Full-time, Home Working)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we value authenticity!
Tailor Your Application:Make sure to customise your application for the Contact Centre Advisor role. Highlight any relevant skills or experiences that show you can connect with customers and handle conversations confidently. We love seeing how you fit into our team!
Show Enthusiasm:Let us know why you’re excited about this opportunity! Whether it’s the chance to help customers enhance their digital lives or the flexibility we offer, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through during the interview. They want to see the real you, so relax and engage in a genuine conversation. Remember, it’s not just about hard sales; it’s about connecting with customers.
✨Ask Questions
Prepare some thoughtful questions to ask your interviewer. This shows your interest in the role and the company. You might want to ask about the training process or how the team supports each other. It’s a great way to demonstrate your enthusiasm for joining their team!
