At a Glance
- Tasks: Support customers with broadband tech queries and provide exceptional service.
- Company: Join the award-winning EE family, a leader in mobile networks.
- Benefits: Starting salary of £21,620, discounts, healthcare options, and 25 days holiday.
- Other info: Diverse and inclusive environment where everyone belongs.
- Why this job: Launch your career with training, growth opportunities, and a supportive community.
- Qualifications: No specific background needed, just energy, talent, and ambition.
The predicted salary is between 21620 - 30268 € per year.
Where: Darlington
Full time: Permanent
Salary: £21,620.00 per year
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.
Wondering If You're What We're Looking For?
We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What's In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £21,620 plus incentives throughout the year
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Childcare vouchers
- Gym membership discounts
- Discounts off attractions for the family all year round
- The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Company in Darlington employer: EE
EE is an exceptional employer located in Darlington, offering a vibrant work culture that prioritises personal growth and community. With a commitment to diversity and inclusion, employees enjoy a competitive salary, extensive benefits including discounts on products, healthcare options, and opportunities for career advancement through our award-winning Apprenticeship scheme. Join us to be part of a supportive family where your contributions are valued and your future is bright.
StudySmarter Expert Advice🤫
We think this is how you could land Company in Darlington
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show off how you fit right in. When you chat with them, drop in some of that knowledge to impress them.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a mate. This will help you feel more confident when you're on the phone, and you'll be ready to tackle any tech-related queries thrown your way.
✨Tip Number 3
Network like a pro! Connect with current or former EE employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the EE family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to jump into this exciting opportunity with both feet!
We think you need these skills to ace Company in Darlington
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your charm and enthusiasm. Remember, we’re looking for someone who’s bold and ready to learn!
Tailor Your Application:Make sure to customise your application to fit the role at EE. Highlight any relevant experience or skills that show you can handle customer queries and provide exceptional service. We love seeing how you connect your background to what we do!
Show Your Ambition:We’re all about growth and development here at EE, so make sure to express your ambition in your application. Let us know how you see yourself progressing in your career and what you hope to achieve with us. We’re excited to help you on that journey!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the EE family. We can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE. Understand their values, mission, and what makes them stand out in the mobile network industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Show Your Enthusiasm
EE is looking for candidates with energy and ambition. During the interview, let your personality shine through! Share examples of how you've tackled challenges in the past and express your eagerness to learn and grow within the company.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer queries, think about common tech-related issues and how you would handle them. Practising responses to potential customer scenarios can demonstrate your problem-solving skills and readiness to support customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or the team culture. This shows that you're serious about your future with EE and helps you gauge if it's the right fit for you.
