Commercial Mobile Trading Manager

Overview

Join EE as a Commercial Manager for Mobile Trading: Shape the Future of Consumer

Location: Consumer or Contact Centre locations

Why EE?

Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At BT Group, we generate over £10 billion in revenue, offering opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands — BT, EE, and Plusnet — which collectively generate more revenue than any other part of BT. Our goal is to create a connection in every home in the UK by 2025.

As part of EE Consumer, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.

Why this role matters

As a Commercial Manager for Mobile Trading, you’ll be accountable for delivering the pay monthly handset trading plan for new customers.

This role sits within EE’s Consumer function and is critical to the company\’s commercial strategy and profit and loss outcomes.

You will work alongside Marketing, Finance, Customer Base and the wider Trading team to report on EE’s current performance, identify opportunities and risks to the trading plan and recommend action to drive positive commercial outcomes.

What You’ll Be Doing

• Review and clearly articulate handset trading performance with commercial recommendations.
• Present trading updates to Senior Managers (weekly) and Director level stakeholders (ad hoc).
• Drive the handset trading plan across all relevant internal functions, including input into the handset promotional plan, working with the customer base team on relevant customer communications, and partnering with Marketing to understand upcoming propositional changes and demand generation.
• Collaborate with Finance teams to build and submit business cases for new activity, present proposals in relevant internal forums, and manage a pipeline of new initiatives to support risks and opportunities against commercial targets.
• Develop close working relationships with Retail, Contact Centre and Digital Trading Managers. Identify and support growth opportunities to maximise sales volumes and profitability. Hold each sales channel to account on performance metrics and delivery of commercial targets.
• Analyse market insight data and pricing to ensure EE remain competitive and deliver a positive share performance.
• Understand the EE customer base and grow cross sell opportunities through customer communication channels and sales journey optimisations.

What Skills You’ll Need

• Data analysis and reporting – Track trading performance in Excel and translate large data sets into clear performance insights.
• Communication – Clearly present concise performance updates and commercial recommendations.
• Stakeholder management – Establish excellent working relationships with internal stakeholders and influence decision making.
• Commercial acumen – Proactively identify commercial risks and opportunities.
• Workload management – Ability to manage workload in a fast-paced environment.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate. For all parents, regardless of family makeup
• Enhanced women’s health support: including menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\’re excited about this role but your past experience doesn\’t align perfectly with every requirement on the Job Description, please apply anyway — you may just be the right candidate for this or other roles in our wider team.