At a Glance
- Tasks: Help customers find the right solutions while building relationships over the phone.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Great salary, bonuses, flexible working, and extensive family leave.
- Other info: Enjoy tailored training and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with development opportunities.
- Season Ticket Travel Loan – funds to pay for your travel to and from work upfront.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Colne employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a wealth of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant work culture fosters personal growth through tailored training and flexible working arrangements, ensuring that every team member can thrive while making a meaningful impact in the lives of our customers. Join us in Lancaster, where your ambition and energy will be met with opportunities to develop a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Colne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what matters to you, like career development or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Colne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you a great fit. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:Since this role is all about communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it's in your CV or cover letter, let us see your knack for connecting with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at EE!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer queries in the past, demonstrating your ability to adapt and provide solutions.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would handle difficult customers or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Team Spirit
EE values collaboration, so be ready to discuss how you've worked well in teams before. Share specific instances where you contributed to team success or helped a colleague, showing that you're not just a lone wolf but someone who thrives in a supportive environment.
