At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE's Broadband Technical Team in a supportive environment.
- Benefits: Starting salary of £25,087 plus bonuses, flexible working, and health benefits.
- Other info: Great team culture, tailored training, and opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 25087 - 25087 £ per year.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Shift Pattern:
- Monday: 08:00-18:30
- Tuesday: 08:00-18:30
- Wednesday: Day Off
- Thursday: 08:00-18:30
- Friday: 08:00-17:00
- Saturday: Day Off
- Sunday: Day Off
- Monday: 09:45-21:00
- Tuesday: 09:45-21:00
- Wednesday: 09:45-21:00
- Thursday: 09:45-21:00
- Friday: Day Off
- Saturday: Day Off
- Sunday: Day Off
- Monday: 09:00-20:00
- Tuesday: 09:00-20:00
- Wednesday: 09:00-20:00
- Thursday: Day Off
- Friday: Day Off
- Saturday: 10:00-20:00
- Sunday: 08:00-18:00
- Monday: Day Off
- Tuesday: Day Off
- Wednesday: 08:00-18:00
- Thursday: 08:00-17:45
- Friday: Day Off
- Saturday: Day Off
Client Training Administrator employer: EE
EE is an excellent employer for those seeking a dynamic and rewarding role as a Sales Advisor in Glasgow. With a vibrant team culture, competitive pay starting at £13,928.53, uncapped commission opportunities, and a strong focus on employee growth, you'll thrive in an environment that values your contributions. Enjoy fantastic benefits like 24/7 GP access, discounts on products, and flexible working arrangements that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Client Training Administrator
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves talking to customers over the phone, try role-playing with a friend or family member. This will help you get comfortable with handling different types of queries and improve your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges. Whether it’s tech-related or not, demonstrating your ability to think on your feet will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Training Administrator
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for and how you can shine in your application. Make sure to highlight your problem-solving skills and any tech-savvy experiences!
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Whether it’s your calm nature or your knack for building relationships, share examples that showcase who you are and how you fit into our team culture.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use keywords from the job description and relate your experiences to the responsibilities mentioned. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:When you’re ready to submit your application, make sure to do it through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, understanding common tech terms and issues will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal projects. This role is all about helping customers with their tech queries, so demonstrating your ability to think critically will impress the interviewers.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. This is crucial for a customer service role, as you'll need to understand customer issues fully before providing solutions.
✨Emphasise Your People Skills
Since building relationships is key in this role, be ready to discuss how you connect with others. Share stories that highlight your calmness and helpful nature, as these traits are essential for success in a customer-facing position.
