At a Glance
- Tasks: Support customers by understanding their needs and providing tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, private GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Client Service Support Representative employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits that prioritise your well-being and career growth. Our supportive work culture encourages flexibility, allowing you to balance personal commitments while developing your skills in a fast-paced environment. Join our Merthyr Sales Team and enjoy unique advantages like paid volunteering days and access to a private GP, all while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Support Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Client Service Support Representative role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Show off your communication skills and adaptability – they’re key for this position!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Client Service Support Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Service Support Representative role. Highlight any customer service experience and communication skills, as these are key to what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your previous roles have prepared you for this fast-paced environment. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in your past roles. Whether it’s hitting targets or receiving positive feedback from customers, we want to see how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application easily. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their mission and values, and think about how you can contribute to their goal of putting customers first. This will show your genuine interest in the role and help you connect with the interviewer.
✨Showcase Your Communication Skills
As a Client Service Support Representative, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss times when you've had to adapt quickly to changes or challenges. Highlight your ability to stay calm under pressure and how you’ve successfully navigated difficult situations in previous jobs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
