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For Companies At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just be helpful and calm.
- Other info: Flexible working options and a great team culture await you.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 07/04/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Service Advisor in Cheshire, Runcorn employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cheshire, Runcorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle the tech-related queries you'll face as a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at EE. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Cheshire, Runcorn
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's gaming or tech-related, we want to see how you can bring those skills to the table!
Be Yourself: We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to customise your application to reflect the job description. Mention your ability to build relationships and support customers, as these are key traits we value at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with basic router troubleshooting steps, as this will help you feel more confident when discussing tech-related queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a gaming scenario or a tech issue you've resolved, demonstrating your ability to think critically and calmly under pressure will impress the interviewers.
✨Emphasise Your People Skills
Since the role involves building relationships with customers, be ready to discuss how you connect with people. Share stories that highlight your helpfulness and calm demeanour, as these traits are essential for a Customer Service Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support work-life balance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.