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- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE's Broadband Technical Team in a supportive environment.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Flexible working options, volunteering days, and a great team culture.
The predicted salary is between 25000 - 26000 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Training Support Advisor in Cheshire, Knutsford employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Cheshire, Knutsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their Broadband Technical Team. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, think of some common issues and how you’d resolve them. This will show your potential employer that you’re ready to tackle challenges head-on.
✨Tip Number 3
Show off your people skills! In customer service, building relationships is key. Be prepared to share examples of how you’ve helped others in the past, whether it’s through work or personal experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Training Support Advisor in Cheshire, Knutsford
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself: We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Mention how your background fits into the Customer Training Support Advisor role and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with routers, modems, and troubleshooting steps. This will help you feel more confident when discussing tech-related queries during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal projects. Highlight your ability to stay calm under pressure and how you approach challenges, as this is key for a Customer Training Support Advisor role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you can build relationships and understand customer needs, which is crucial for the role.
✨Emphasise Flexibility and Team Spirit
Talk about your adaptability and willingness to support your team. Mention any experiences where you’ve worked collaboratively or adjusted to changing circumstances, as this aligns with the flexible culture at EE.