At a Glance
- Tasks: Engage with UK SME customers to drive growth and retention through proactive outreach.
- Company: Dynamic telecom company focused on customer growth and satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access and generous parental leave.
- Other info: Join a supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and a knack for building relationships.
The predicted salary is between 30000 - 40000 € per year.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound-focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand, ensuring customers receive timely, high-quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you’ll be doing:
- Outbound Customer Growth
- Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
- Inbound Support (When Required)
- Support inbound call volumes during busy periods.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
- Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
- Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a “one team” culture by sharing best practice and helping colleagues.
Essential skills/experience:
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable skills/experience:
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales portals.
Our package: Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Outbound Business Sales Advisor - Customer Growth in Castlereagh employer: EE
Join a dynamic team as an Outbound Business Sales Advisor in a supportive and growth-oriented environment. Our company prioritises employee wellbeing with tailored benefits, including access to a 24/7 online private GP and generous parental leave policies. With a strong focus on professional development and a collaborative culture, we empower our employees to excel while fostering long-term relationships with our valued SME customers.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Business Sales Advisor - Customer Growth in Castlereagh
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will boost your confidence in handling objections and help you nail those value-based conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Outbound Business Sales Advisor - Customer Growth in Castlereagh
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about engaging with customers, make sure your application highlights your strong communication and listening skills. Use examples that showcase how you've handled challenging conversations or objections in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our needs for the Outbound Business Sales Advisor role.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your contact details and ensure everything is accurate, as this reflects your compliance mindset.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like protecting customers at risk of churn and identifying upsell opportunities. This will help you speak confidently about how your skills align with what they’re looking for.
✨Practice Makes Perfect
Role-play common interview scenarios, especially those involving customer conversations. Think about how you would handle objections or challenging discussions. Practising these situations can help you feel more at ease during the actual interview.
✨Show Off Your Communication Skills
Since strong communication is essential for this role, be prepared to demonstrate your listening and speaking abilities. Use clear examples from your past experiences where you successfully engaged with customers or resolved issues to showcase your skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, performance measures, or how they support employee growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
