At a Glance
- Tasks: Help customers navigate their accounts and find the best solutions over the phone.
- Company: Join EE's supportive and flexible Billing Team in Belfast.
- Benefits: Starting salary of £26,116, plus bonuses and huge discounts on products.
- Other info: Great team culture with tailored training and volunteering days.
- Why this job: Make a real difference while enjoying flexibility and career growth opportunities.
- Qualifications: Life experience and strong communication skills are key to success.
The predicted salary is between 26116 - 26116 £ per year.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116.00 (£13.35 per hour), plus incentives and bonuses.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Belfast (Dundonald) in Castlereagh employer: EE
EE is an exceptional employer that values the unique life experiences of its employees, fostering a supportive and flexible work environment in Belfast. With competitive salaries, generous family leave policies, and a strong emphasis on personal development, EE empowers its Customer Service Advisors to thrive both professionally and personally. The company also promotes a vibrant team culture, offering opportunities for community engagement and tailored training to ensure meaningful career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Belfast (Dundonald) in Castlereagh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your life experiences to what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how your skills can help customers.
✨Tip Number 3
Be yourself! When you’re chatting with the interviewer, let your personality shine through. They want to see how you’d fit into their team culture, so don’t be afraid to show your genuine self.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Belfast (Dundonald) in Castlereagh
Some tips for your application 🫡
Show Off Your Life Skills:When you're writing your application, don't be shy about sharing your life experiences. Whether it's raising a family or building relationships, these skills are super relevant to the Customer Service role. We want to see how your unique background can help you connect with our customers!
Tailor Your Application:Make sure to customise your application for the role. Highlight your customer service experience and any specific skills that match what we're looking for. This shows us that you really understand the job and are keen to join our team!
Be Genuine and Personable:We love authenticity! Use a friendly tone in your application to reflect your personality. Let us know why you’re passionate about helping customers and how you can make a difference in their experience with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, whether in family life or previous jobs, and be ready to share those stories.
✨Listen Actively
During the interview, demonstrate your listening skills by engaging with the interviewer. When they ask questions, take a moment to reflect before responding. This shows that you value their input and are capable of understanding customer needs, which is crucial for a Customer Service Advisor.
✨Emphasise Flexibility
Since the role offers flexibility, be prepared to discuss how you can adapt to different situations. Share examples of how you've managed your time effectively in the past, especially when balancing personal commitments with work responsibilities.
✨Express Your Passion for Helping Others
Let your enthusiasm for customer service shine through. Talk about why you enjoy helping people and how you believe your skills can make a difference in customers' lives. This aligns perfectly with the ethos of the company and will resonate well with the interviewers.
